SHIPPING

 

LIPSHOPCONCEPTSTORE.COM delivers ANYWHERE IN THE WORLD!

IMPORTANT NOTES / PLEASE READ:

  1. FREE SHIPPING is not available for larger items and bulky packages (exceeding 4kg). You will be notified by email if your order does not qualify for free delivery to discuss other shipping options.
  2. EXPRESS SHIPPING is not available for larger, bulky items and orders that exceed the eligible parcel size (2kg) for express delivery. You will be notified by email if your order does not qualify for express delivery, to discuss other shipping options.

Please bear in mind we DO NOT DELIVER TO P.O BOXES. Please contact us before placing an order.

DELIVERY TIMES

  1. The above DELIVERY TIMES are taken into account AFTER DISPATCH and are just an estimate given by the delivery companies. We cannot in any way be held responsible for any delays during transit that may be caused due to conditions beyond our control, like weather conditions, wrong address, political conditions, strikes etc. Don’t hesitate to get in contact in order to help you track your order.

DELIVERIES OUTSIDE EUROPE

  1. For DELIVERIES OUTSIDE EUROPE transit times may vary considerably due to varying customs regulations and therefore delivery may take up to 3-4 weeks. We are NOT in any way responsible of such delays and we have no controls over them. Please account for these rare occasions before placing your order.

DUTIES AND TAXES

  1. All prices listed in our site are final and VAT inclusive. For deliveries within the EU no additional duties or taxes will be applied. For non-EU deliveries additional duties or taxes may be asked to be paid for customs clearance. Lipshopconceptstore.com has no control over these charges or be held responsible. You are kindly requested to contact your local customs office.

ORDER DISPATCH

  1. Please note that all orders are dispatched once payment has been verified with our bank.

Transport times do not include Saturdays, Sundays and public holidays.

You are kindly requested to double check the accuracy of the information you provide us including shipping address to avoid delays in the delivery of your order. We are not responsible for orders being lost due to a wrong delivery address. If you feel that the delivery address you have provided is wrong, please contact us as soon as possible. Dispatch may sometimes take longer than 1-2 days due to:

  • credit card checks and/or payment authorization
  • bank transfer verification in case of payment by bank transfer
  • personalized goods
  • unforseen circumstances
  • wrong delivery address data
  • Items not readily available

For items not immediately available, the availability times are mentioned on the product page. If your order comprises of products not immediately available, we will dispatch the order as soon as we receive the whole of the products which comprise your order. If you wish to receive the products immediately available more quickly, you are advised to isolate these articles in a separate order.

BULKY ITEMS & OTHERS

  1. Certain Decoration and Bulky items may have other shipping charges other than the above due to their size/weight. These will be noted at the product page and added to your basket at checkout. Certain items may not be shipped to certain destinations. You will be notified by email if your order contains such item to discuss your order.

ORDER TRACKING

  1. Once your order is dispatched, you will receive an email with the tracking number, the delivery company and the link to be used to follow your order. Alternatively, you can go into their website and use the tracking number to trace it.

DELIVERY INSURANCE

  1. All packages are insured from the time they live our premises until their delivery is confirmed. After delivery is verified responsibility passes to you. Therefore, you are kindly requested to check the condition of the parcel before signing the delivery receipt of the transporter. If the person receiving the parcel is a different person, this person’s signature is considered the receipt of delivery. In the very rare and unfortunate case where a delivery never reaches you, we will handle the situation as soon as possible to determine the whereabouts of your order. In the event, where the parcel is lost, you will be fully refunded once all the necessary procedures have been followed to justify it is lost.

 

CONTACT US

Do not hesitate to contact us for any further enquires via email at [email protected] or via the Electronic Contact Form located at the Contact Us link at the bottom of every page. You can also reach as by telephone at (+30) 2114003033 Monday to Friday from 10am to 5pm.